My username/email is not recognised.

The Online Studio is a completely separate platform to our Barre Body Studio and therefore requires a separate login.  If you are new to the Online Studio, you will need to create a new account and password and enter your billing details.

How do I cancel my account or put it on hold?

You are able to cancel your membership at any time, however you will need to pay for the full month when you are cancelling (we cannot refund part-months).  For example, if your billing cycle occurs on the 30th of every month and you cancel on the 15th, you will still be charged your full membership fee for that month.  You will, of course, still have access to the Online Studio until the 30th.  To do this – or to put your account on hold – simply visit Account, then Subscriptions and View.  From there, you will be able to cancel or pause your membership.  Barre Body does not offer refunds.

How do I change my password?

Select ‘Account’ in the navigation, and then select ‘password’.  Simply update your password here and click ‘confirm’.

Return to the Member Support Page.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).