member support faqs

Hello and thank you for being a member. We are so grateful.

We love to support you and hopefully we can answer all of your questions below. Expand on a category to find the answers you seek.

Your membership agreement will be emailed to you automatically upon joining, with instructions on how to accept the terms of the contract. It is important to accept the agreement terms in order to continue to book your classes and receive your member benefits. If you need assistance with this please contact clientlove@barrebody.com.au

Please note that your agreement only has a 6 week minimum term and that our contracts are set up in the system over a 26 week auto-renewal purely for administrative purposes.

All memberships have a minimum 6 week term after which, they continue on a week-to-week basis (or month-to-month depending on billing). If you do not request to cancel your membership at 6 weeks, then it will continue until you advise in writing with 7 days notice your request to cancel.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

The start of your week falls in line with your auto payment schedule. Therefore if your payments are processed every Friday, you may attend 2 classes between each Friday and the following Thursday. On Friday your account will then refresh again with 2 classes.

The Two Class Membership allows for 2 classes per week. Unused classes do not roll over, so to avoid disappointment be sure to book yourself into your favourite classes for the week.

If you wish to attend more than twice a week we encourage you to upgrade to the Unlimited Membership. Occasional classes in excess of your membership will be charged for separately. Please note that our system does not support holding two active packages concurrently (ie. you are not able to use a 10 class pass whilst on a membership).

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

Suspending your membership is one of your member benefits, and allows you to pause your membership payments for a minimum of 7 days and for up to a maximum of 3 months.

Our memberships are intended to be used as a way to commit to your barre practice (and get best value for money) and enjoy the benefits that come with exercising consistently and regularly. Your body will love you for it! You are welcome to pause your membership at any time. You may do this once every 3 months with no fees, and additional suspensions will be charged at a rate of $5 per week.

In order to arrange this, you need to submit your request via our online booking system at barrebody.com.au/change/. While your account is suspended, the system also suspends your booking privileges, however you will be able to book your classes again as soon as your suspension ends.

If you wish to extend your suspension please submit a new request online with 7 days written notice (not totalling more than 3 months).

Any days that you have paid in advance during the suspended period will simply carry forward and push out the date of your next payment following your return. For example if your suspension commences 3 days following your auto payment, the 5 days you have paid for (days 3, 4, 5, 6 and 7) will carry on from the date your membership reactivates, hence pushing out the next payment by 5 days.

Memberships are generally suspended when you are unable to attend class which is why the system suspends your booking privileges during this period. If however, you find yourself able to attend a class during the suspended period, please let us know, as your membership will not cover any visits during this period and will need to be processed separately.

As you are unable to book classes while your membership is suspended, you will need to contact clientlove@barrebody.com.au with details of the date/time/location of the class you wish to attend. We will then do our best to reserve your spot (pending availability for the class and notice given), and will process your visit as a casual class.

We would love to see you back at the barre! If you wish to return earlier than planned we can unsuspend your membership in line with the same 7 day blocks as your suspension was processed. Please email us with as much notice as possible to arrange this. We will do our best to reactivate your membership as close as possible to the date requested, and where not possible, will happily assist you with booking any casual classes until your membership reactivates.

The ability to suspend your membership is one of your member benefits, and therefore the reason we are unable to credit your account for classes not used. To avoid disappointment please be sure to submit any suspension requests via our online booking system at barrebody.com.au/change/ with 7 days notice. All suspension requests will be confirmed in writing once processed.

The fee structure is based on the following quarters: JAN-MAR, APR-JUN, JUL-SEP, OCT-NOV.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

Once you have fulfilled the minimum term of your contract, you are welcome to cancel your membership at any time by providing 7 days written notice to clientlove@barrebody.com.au. Please note this is the only method by which to cancel your membership.

Once your membership has been cancelled you will receive a confirmation email from us with the date of effect, including the date of your last auto payment where applicable.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

To avoid duplicate charges, ALL changes to memberships must be requested in writing to clientlove@barrebody.com.au. Please note this is the only method by which to change your membership. Any new memberships purchased online or via our app DO NOT cancel a currently held membership.

All memberships carry a minimum term which you are required to fulfil irrespective of whether you are changing memberships or joining for the first time.

Please note the only exception applies to membership upgrades which are permitted inside the minimum term.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

Via the website:

1. Go to http://clients.mindbodyonline.com/ws.asp?studioid=24182

2. Log in. (Your user name: your email address)

3. Follow the instructions on the screen.

Via the Barre Body app:

1. From the menu select “My Account”

2. Click on the image of the credit card (top right) to update your details

3. Select Update Card to save

Please note that 3rd party apps such as Mindbody do not share your billing details with us, and therefore you are required to update the Barre Body app.

How can I change my payment method to a bank account instead of a credit card?

If you wish to change your payment method from credit card to direct debit from a bank account, then please email your request to clientlove@barrebody.com.au together with the following information:

– Account name

– Account Number

– BSB Number

– Type of Account (checking or savings)

Yes, we are able to change the day that your payments are processed. Please bare in mind that there may be a few days between payments where you are not covered by your membership. During this time any classes attended will need to be paid for separately.

You are welcome to pay for a casual class or 10 class pass by cash in-studio, however as our memberships are a direct debit agreement via Ezidebit, you are unable to pay by cash at the studio.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

We highly recommend that you waitlist if the class is full. 95% of the time a space will open up and you will be notified via email and text message (depending on your profile preferences). If you need to need to subscribe to receive notifications you can do so under “My Info” on your Barre Body profile.

The system will not move you off the waitlist and into the class list inside of the 1 hour cancellation window if you do not have enough notice to early cancel. As a general rule if you are waitlisted for a morning class, it’s a good idea to cancel out of the waitlist the night before if you aren’t certain you can attend as you may be moved into the class overnight.

If you have subscribed to receive notifications then you will be notified via email and text message (depending on your profile preferences). If you aren’t sure you are subscribed then you can check and update your preferences under “My Info” on your Barre Body profile.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

To receive all the latest Barre Body love in your inbox, please ensure that you have subscribed to receive our Newsletters & Promotions. If you need to do this please view your preferences under “My Info” on your Barre Body profile.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

The Online Studio is a completely separate platform to our Barre Body Studio and therefore requires a separate login. If you are new to the Online Studio, you will need to create a new account and password and enter your billing details.

You are able to cancel your membership at any time, however you will need to pay for the full month when you are cancelling (we cannot refund part-months). For example, if your billing cycle occurs on the 30th of every month and you cancel on the 15th, you will still be charged your full membership fee for that month. You will, of course, still have access to the Online Studio until the 30th. To do this – or to put your account on hold – simply visit Account, then Subscriptions and View. From there, you will be able to cancel or pause your membership. Barre Body does not offer refunds.

Select ‘Account’ in the navigation, and then select ‘password’. Simply update your password here and click ‘confirm’.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

Your membership agreement will be emailed to you automatically upon joining, with instructions on how to accept the terms of the contract. It is important to accept the agreement terms in order to continue to book your classes and receive your member benefits. If you need assistance with this please contact clientlove@barrebody.com.au

Please note that your agreement only has a 6 week minimum term and that our contracts are set up in the system over a 26 week auto-renewal purely for administrative purposes.

All memberships have a minimum 6 week term after which, they continue on a week-to-week basis (or month-to-month depending on billing). If you do not request to cancel your membership at 6 weeks, then it will continue until you advise in writing with 7 days notice your request to cancel.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

The start of your week falls in line with your auto payment schedule. Therefore if your payments are processed every Friday, you may attend 2 classes between each Friday and the following Thursday. On Friday your account will then refresh again with 2 classes.

The Two Class Membership allows for 2 classes per week. Unused classes do not roll over, so to avoid disappointment be sure to book yourself into your favourite classes for the week.

If you wish to attend more than twice a week we encourage you to upgrade to the Unlimited Membership. Occasional classes in excess of your membership will be charged for separately. Please note that our system does not support holding two active packages concurrently (ie. you are not able to use a 10 class pass whilst on a membership).

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

Suspending your membership is one of your member benefits, and allows you to pause your membership payments for a minimum of 7 days and for up to a maximum of 3 months.

Our memberships are intended to be used as a way to commit to your barre practice (and get best value for money) and enjoy the benefits that come with exercising consistently and regularly. Your body will love you for it! You are welcome to pause your membership at any time. You may do this once every 3 months with no fees, and additional suspensions will be charged at a rate of $5 per week.

In order to arrange this, you need to submit your request via our online booking system at barrebody.com.au/change/. While your account is suspended, the system also suspends your booking privileges, however you will be able to book your classes again as soon as your suspension ends.

If you wish to extend your suspension please submit a new request online with 7 days written notice (not totalling more than 3 months).

Any days that you have paid in advance during the suspended period will simply carry forward and push out the date of your next payment following your return. For example if your suspension commences 3 days following your auto payment, the 5 days you have paid for (days 3, 4, 5, 6 and 7) will carry on from the date your membership reactivates, hence pushing out the next payment by 5 days.

Memberships are generally suspended when you are unable to attend class which is why the system suspends your booking privileges during this period. If however, you find yourself able to attend a class during the suspended period, please let us know, as your membership will not cover any visits during this period and will need to be processed separately.

As you are unable to book classes while your membership is suspended, you will need to contact clientlove@barrebody.com.au with details of the date/time/location of the class you wish to attend. We will then do our best to reserve your spot (pending availability for the class and notice given), and will process your visit as a casual class.

We would love to see you back at the barre! If you wish to return earlier than planned we can unsuspend your membership in line with the same 7 day blocks as your suspension was processed. Please email us with as much notice as possible to arrange this. We will do our best to reactivate your membership as close as possible to the date requested, and where not possible, will happily assist you with booking any casual classes until your membership reactivates.

The ability to suspend your membership is one of your member benefits, and therefore the reason we are unable to credit your account for classes not used. To avoid disappointment please be sure to submit any suspension requests via our online booking system at barrebody.com.au/change/ with 7 days notice. All suspension requests will be confirmed in writing once processed.

The fee structure is based on the following quarters: JAN-MAR, APR-JUN, JUL-SEP, OCT-NOV.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

Once you have fulfilled the minimum term of your contract, you are welcome to cancel your membership at any time by providing 7 days written notice to clientlove@barrebody.com.au. Please note this is the only method by which to cancel your membership.

Once your membership has been cancelled you will receive a confirmation email from us with the date of effect, including the date of your last auto payment where applicable.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

To avoid duplicate charges, ALL changes to memberships must be requested in writing to clientlove@barrebody.com.au. Please note this is the only method by which to change your membership. Any new memberships purchased online or via our app DO NOT cancel a currently held membership.

All memberships carry a minimum term which you are required to fulfil irrespective of whether you are changing memberships or joining for the first time.

Please note the only exception applies to membership upgrades which are permitted inside the minimum term.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

Via the website:

1. Go to http://clients.mindbodyonline.com/ws.asp?studioid=24182

2. Log in. (Your user name: your email address)

3. Follow the instructions on the screen.

Via the Barre Body app:

1. From the menu select “My Account”

2. Click on the image of the credit card (top right) to update your details

3. Select Update Card to save

Please note that 3rd party apps such as Mindbody do not share your billing details with us, and therefore you are required to update the Barre Body app.

How can I change my payment method to a bank account instead of a credit card?

If you wish to change your payment method from credit card to direct debit from a bank account, then please email your request to clientlove@barrebody.com.au together with the following information:

– Account name

– Account Number

– BSB Number

– Type of Account (checking or savings)

Yes, we are able to change the day that your payments are processed. Please bare in mind that there may be a few days between payments where you are not covered by your membership. During this time any classes attended will need to be paid for separately.

You are welcome to pay for a casual class or 10 class pass by cash in-studio, however as our memberships are a direct debit agreement via Ezidebit, you are unable to pay by cash at the studio.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

We highly recommend that you waitlist if the class is full. 95% of the time a space will open up and you will be notified via email and text message (depending on your profile preferences). If you need to need to subscribe to receive notifications you can do so under “My Info” on your Barre Body profile.

The system will not move you off the waitlist and into the class list inside of the 1 hour cancellation window if you do not have enough notice to early cancel. As a general rule if you are waitlisted for a morning class, it’s a good idea to cancel out of the waitlist the night before if you aren’t certain you can attend as you may be moved into the class overnight.

If you have subscribed to receive notifications then you will be notified via email and text message (depending on your profile preferences). If you aren’t sure you are subscribed then you can check and update your preferences under “My Info” on your Barre Body profile.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

To receive all the latest Barre Body love in your inbox, please ensure that you have subscribed to receive our Newsletters & Promotions. If you need to do this please view your preferences under “My Info” on your Barre Body profile.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).

The Online Studio is a completely separate platform to our Barre Body Studio and therefore requires a separate login. If you are new to the Online Studio, you will need to create a new account and password and enter your billing details.

You are able to cancel your membership at any time, however you will need to pay for the full month when you are cancelling (we cannot refund part-months). For example, if your billing cycle occurs on the 30th of every month and you cancel on the 15th, you will still be charged your full membership fee for that month. You will, of course, still have access to the Online Studio until the 30th. To do this – or to put your account on hold – simply visit Account, then Subscriptions and View. From there, you will be able to cancel or pause your membership. Barre Body does not offer refunds.

Select ‘Account’ in the navigation, and then select ‘password’. Simply update your password here and click ‘confirm’.

If we haven’t answered your question above, feel free to email us and we will respond as soon as we can (Mon-Fri).