FAQs

First things first … I have a question!

You’re not alone. Our team is (happily) inundated, and we are making our way through your requests. If you could please have a read through these FAQs before reaching out, we’d be forever grateful.

When are we reopening?

We are reopening our studios in Sydney on Saturday 13 June and Melbourne on Monday 22 June. We just can’t wait to welcome you back and get our loving community back together in the flesh. Classes will be open for booking 7 days prior to opening. Keep an eye on the Barre Body App to make your bookings.

What health measures do you have in place?

Your health is our priority and you can rest assured that we will be following the guidelines set out by Safe Work Australia, including social distancing, regular studio and equipment cleaning and a maximum of 10 people per class. All of our teachers have undergone COVID-19 SAFE Training prior to leading any classes.

How many people can attend class?

A maximum of 10 people per class with 1.5 spacing between clients. All appropriate measures will be taken to ensure your health and safety.

What will happen with my current membership? Will livestream continue?

We have lots to tell you here: 

  • Full membership payments will automatically resume when studios reopen. 
  • You will be able to book classes a week in advance as usual. 
  • Due to the limit of 10 clients per class, we have to put some measures in place to ensure that everyone can attend classes and Barre Body & Bende remain financially viable.
    • Unlimited members will be only permitted to book and attend three studio classes per week with their membership. We hope that you can understand that this is a necessity in the current environment. You will also have free unlimited Barre Body Online and livestream access for the time-being. We have a very amazing new LIVE experience coming your way very soon so stay tuned for more news on that. 
    • Two class members will be permitted to book and attend two classes per week. If you wish to continue to access Barre Body Online + Live, you can purchase a separate online membership for $25/month until June 30, 2020 or upgrade to the unlimited membership where you can attend three studio classes and have Barre Body Online + Live access included in the membership price of $50/week
    • There will be a strict cancellation policy and if you late cancel within 4 hours of a class taking place or no-show, you will lose that credit as one of your classes. Please note you may only book three classes in any given week. 

We will be reaching out to direct debit members via text message to help with any questions you may have. We are here to support you every step of the way.

How do I reactivate my terminated or suspended membership?

You can send us an email with the date you would like to reinstate your membership. We will also be reaching out via text message to all members.

Will my 10 class or casual pass validity be extended?

Yes, we will give you a 3-month extension to cover the shutdown period. 

We can’t wait to get back in the studios and reignite our beautiful community and bring you the workouts you know and love.